Refund policy
Last Updated: July 2026
At HOYGI, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Order Cancellations
You may request to cancel your order within 12 hours of placing it.
After this period, your order may have already been processed or shipped, and we may no longer be able to cancel it.
To request an order cancellation, please contact us at:
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include your order number or proof of purchase.
To start a return, please contact us at:
Our customer support team will respond within 1–2 business days with return instructions.
Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect product, please notify us within 7 days of delivery and include clear photos of the issue.
Depending on the situation, we will offer either:
✔ A free replacement product, or
✔ A full refund.
In certain cases, you may not be required to return the original item.
Refunds
Once your return has been approved:
- Refunds will be processed within 5–10 business days.
- Refunds will be issued to the original payment method used for the purchase.
Please note that, depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Return Shipping Costs
Unless the item is defective, damaged, or incorrect, customers are responsible for the cost of return shipping.
We recommend using a tracked shipping service, as HOYGI cannot be responsible for returns lost in transit.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on products that have been:
- Opened.
- Used.
- Tampered with after delivery.
This restriction does not apply if the product is defective or arrives damaged.
Sale & Promotional Items
Products purchased during sales, promotional campaigns, or special offers may not be eligible for a full refund.
Where appropriate, we may offer:
- An exchange for another product (subject to availability), or
- A partial refund as a faster resolution.
Contact Us
If you have any questions about our Refund & Returns Policy, we're happy to help.
We aim to respond to all inquiries within 24 business hours.