Cancellation policy
Last Updated: July 2026
At HOYGI, we believe managing your subscription should be simple, flexible, and transparent.
Managing Your Subscription
You can manage your subscription at any time through your customer account or by contacting our Customer Support team.
From your subscription portal, you can:
- Skip your next order
- Change your delivery frequency
- Update your shipping address
- Update your payment method
- Pause your subscription
- Cancel your subscription
Cancelling Your Subscription
You may cancel your subscription at any time before your next scheduled renewal date.
If a recurring order has already been processed or shipped, your cancellation will apply to future renewals only and will not affect orders that are already being prepared or are in transit.
Billing
By subscribing, you authorize HOYGI to automatically charge your selected payment method according to your chosen subscription plan.
Recurring payments will continue until your subscription is cancelled.
Subscription Changes
You may modify your subscription at any time by:
- Skipping an upcoming shipment
- Adjusting your delivery schedule
- Updating your shipping information
- Changing your payment method
- Pausing or cancelling your subscription
These options are available through your subscription management portal or by contacting our Customer Support team.
Refunds
Subscription orders are subject to our Refund & Returns Policy.
Once an automatic renewal has been processed and shipped, it cannot be refunded or cancelled.
Contact Us
If you need assistance managing your subscription, our Customer Support team is happy to help.
We aim to respond to all inquiries within 24 business hours.